REQUEST REPAIR SERVICES

How To Request Repair

  1. Request a pre-addressed return box by completing the form below.
  2. We will send a repair kit by Priority Mail to your address. It contains the pre-addressed return box, a service form for your contact information and a plastic bag to seal your instrument from dust contamination during transit.
  3. When your instrument arrives, we’ll send an email notifying you that it was received and has been successfully entered into our service tracking system. It will undergo a FREE performance evaluation and, following the evaluation, an exact quotation will be sent via the contact method you specified.
  4. If you agree to our quotation, we’ll immediately repair your instrument. You may pay with any major credit card or we can send a confidential and secure PayPal invoice. Your meter will be professionally packaged and returned via USPS Priority Mail or, if you have a shipping account, by the carrier of your choice.
  5. If you don’t agree to have your device repaired, we’ll return your device – return shipping charge only.

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